Zero-Headcount Marketplace OS for Trade Services
Series A field services aggregator — 3 founders, pre-revenue ops team
5 FTE
Operations roles eliminated
$410K
Annual labor cost avoided
18 min
Avg. match-to-confirmation (was 2.3 days)
4.1×
ROI on implementation cost at month 12
The Challenge
The company had achieved product-market fit connecting commercial property managers with licensed HVAC, electrical, and plumbing contractors. Growth was blocked by a fundamental unit economics problem: each incremental $100K in GMV required roughly one additional operations hire to manage matching, compliance verification, and dispute resolution. The founding team projected a 9-person ops function at $3M ARR — a margin profile incompatible with venture expectations.
The Intervention
Vizion AI designed and deployed an agent-orchestrated operations layer that handles contractor onboarding, credential verification, job matching, work order generation, milestone tracking, and invoice reconciliation. A multi-agent workflow routes exceptions — disputes, cancellations, compliance flags — to a priority queue requiring human judgment only. The platform scales to 10x current GMV volume without additional headcount.